Frequently Asked Questions
Everything you need to know about our heritage headwear and services.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately 1cm above your ears using a soft tape measure. We recommend consulting our detailed Size Guide, as our hats are crafted in traditional UK, US, and CM sizing.
Do you offer international shipping?
Yes, Lock & Co. Hatters ships worldwide. We use trusted courier services to ensure your hat arrives in pristine condition. Delivery times and costs vary depending on the destination and will be calculated at checkout.
What is your return policy for online orders?
We offer a 28-day return policy for items purchased through our website. The hat must be returned in its original, unworn condition with all packaging and tags intact. Please note that bespoke or personalized items are non-refundable.
Can I have my hat refurbished or repaired?
We provide a comprehensive aftercare service for Lock & Co. hats, including cleaning, re-blocking, and minor repairs. Please contact our St. James's Street shop or our customer service team to discuss the specific requirements for your headwear.
How should I store my hat to maintain its shape?
We recommend storing your hat in a dedicated Lock & Co. hat box. Store it upside down on its crown to prevent the brim from flattening, and keep it in a cool, dry place away from direct sunlight.
Are your hats handmade in London?
Many of our signature pieces are handcrafted by master milliners in our London workshop. We pride ourselves on using traditional techniques and the finest materials, a legacy we have maintained since 1676.